Regular Stays
- Cancellations received up to 1 week before the reservation are fully refundable.
- Cancellations with less than 1 week’s notice will be charged 50% of normal fees.
- Cancellations with 2 days or less notice will be charged full fees.
Holidays
- Cancellations received up to 2 weeks before the reservation are fully refundable.
- Cancellations with less than 2 weeks’ notice will be charged 50% of normal fees.
- Cancellations with 5 days or less notice will be charged full fees.
Christmas & New Year
- Cancellations received up to 3 weeks before the reservation are fully refundable.
- Cancellations with less than 3 weeks’ notice will be charged 50% of normal fees.
- Cancellations with 7 days or less notice will be charged full fees.
Here are some reasons you could be charged for a cancellation:
– You no-show for your boarding reservation
– You cancel your dog’s stay under the time limit for a full refund
– Your dog’s fecal or Giardia exam is positive for a parasite and there is not
enough time to complete all necessary rounds of treatment.
– We have not received negative fecal or Giardia exam results 1 week prior to your drop-off date.
